When a company comes to your place of business to assess the operations and procedures, do you believe it is possible for them to learn everything they need to know with only a questionnaire, or is a face-to-face site visit required? There are obviously some variables in play, such as who will be completing a questionnaire, and who will be conducting the interview.
Follow-up question: Has anybody ever heard of or experienced another method of information gathering?
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I'm not sure many people have experience with either. I can say that I prefer the site visit. Spending a couple of days going through your business makes a big difference and these guys know their stuff.
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